Help Desk Technician

5 days ago


Makati City, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

We are looking for a skilled Help Desk Technician to join our team and help us deliver exceptional customer support. As a Help Desk Technician, you will be responsible for troubleshooting technical issues, collaborating with cross-functional teams, and escalating high-priority issues.

About the Role:
  • This is an office-based position, based in Makati, with flexible working hours.
  • You will be working closely with our Product and Engineering teams to resolve technical issues and improve our platform.
  • A strong analytical mindset and ability to navigate complex systems are required.
  • You will be expected to maintain a positive attitude and composure under pressure.
  • Emotional intelligence and resilience are crucial in this role.
Requirements:
  • 1-3 years of professional experience in a similar customer-supporting role.
  • Proven track record of providing support for complex issues, products, and processes.
  • Experience working with support tools like Zendesk, JIRA, Salesforce, Slack, etc.
  • Ability to communicate effectively and empathetically with customers.
  • Night Shift: Employees working hours starting between 10 PM and 4 AM.


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