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Customer Service Coordinator II

1 week ago

Iloilo City, Western Visayas, Philippines Carelon Global Solutions Full time

We are seeking a skilled Customer Service Coordinator II to join our team at Carelon Global Solutions. As a key member of our customer support team, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.

Job Summary:

  • Respond to customer inquiries via telephone and written correspondence, providing accurate and helpful information regarding insurance benefits and claims
  • Operate a PC/image station to extract information and document activities in the database
  • Develop and maintain positive relationships with customers, ensuring their requests and questions are handled efficiently and effectively
  • Research and analyze data to address operational challenges and customer service issues

Requirements:

  • A high school diploma or equivalent; 1-3 years of experience in an automated customer service environment; or any combination of education and experience that provides an equivalent background