Disaster Response Customer Service Specialist

Job Description

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:

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• Assist customers with service inquiries">
• Learn the common requests and solutions">
• Improve the customer's experience">
• Utilize our service techniques and systems">
• Escalate customer dissatisfaction to proper channels">

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day.

Required Skills and Qualifications:

The ideal candidate should possess the following skills and qualifications:

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• Must be 18 years of age or older">
• High school diploma or equivalent">
• Excellent organizational, written, and oral communication skills">
• The ability to type swiftly and accurately (20+ words a minute)">
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)">
• Basic understanding of Windows operating systems">
• Highly reliable with the ability to maintain regular attendance and punctuality">
• The ability to evaluate, troubleshoot, and follow up on customer issues">
• An aptitude for conflict resolution, problem solving, and negotiation">
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)">
• Ability to multi-task, stay focused, and self-manage">
• Strong team orientation and customer focus">
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent">
• Excellent interpersonal skills and the ability to build relationships with your team and customers">

Benefits:

At MCI, we understand the importance of balance and support. We offer a variety of benefits and incentives that go beyond a paycheck.

What you can expect from MCI:

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• HMO plus dependent and dental coverage">
• Free meal during training">
• Career growth and learning">
• Allowances (rice, clothing, laundry, meal)">
• Performance and loyalty bonuses">
• Frequent disinfection and fogging of workplace">
• Opportunities for growth and promotion">
• Employee shuttle services">
• Company retreats and off-site events">
• Sharpen your social skills while meeting awesome people and making new friends">
• Plus, more in-office rewards, raffles, recognition gifts, and treats">

Others:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.