Disaster Response Agent

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱15,000 - ₱25,000

Job Description:

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  • MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.

  • We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs.

  • As a Disaster Relief Call Center Representative, you will improve the customer's experience by providing exceptional solutions to simple requests.

  • You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

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Responsibilities:

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  • Assist customers with service inquiries

  • Learn the common requests and solutions

  • Improve the customer's experience

  • Utilize our service techniques and systems

  • Escalate customer dissatisfaction to proper channels

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Requirements:

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  • Must be 18 years of age or older

  • High school diploma or equivalent

  • Excellent organizational, written, and oral communication skills

  • The ability to type swiftly and accurately

  • Basic knowledge of Microsoft Office Suite

  • Basic understanding of Windows operating systems

  • Highly reliable with the ability to maintain regular attendance and punctuality

  • The ability to evaluate, troubleshoot, and follow up on customer issues

  • An aptitude for conflict resolution, problem solving, and negotiation

  • Must be customer service oriented

  • Ability to multi-task, stay focused, and self-manage

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Benefits:

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  • Competitive compensation and benefits packages

  • Opportunities for growth and promotion

  • Employee shuttle services

  • Company retreats and off-site events

  • Plus, more in-office rewards, raffles, recognition gifts, and treats

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Additional Information:

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  • This job operates in a professional office environment.

  • While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

  • Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI to provide reasonable accommodations when requested by a qualified applicant or employee with a disability.

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