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Customer Service Specialist

2 weeks ago

Paranaque City, Calabarzon, Philippines TOPSERVE SERVICE SOLUTIONS INC Full time

Welcome to TOPSERVE SERVICE SOLUTIONS INC

We are a reputable company dedicated to providing top-notch logistics services to our valued clients. As a trusted partner, we strive to deliver exceptional results and exceed expectations. Our team of experts is passionate about what they do, and we're committed to making a difference in the industry.

Your Role

We're seeking a talented Customer Service Specialist - Customs Clearance to join our dynamic team. As a key member, you will play a vital role in supporting our customers through every step of their journey. Your strong communication skills, attention to detail, and ability to work under pressure will make you an asset to our organization.

Key Responsibilities

  • Provide exceptional customer service via multiple channels (phone, chat, email).
  • Efficiently resolve customer complaints and concerns.
  • Process documents accurately and on time.
  • Collaborate with internal teams to ensure seamless customer experiences.

Requirements

  • Bachelor's degree in a relevant field.
  • Minimum 2 years of experience in customer-facing roles.
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment.