Automotive Solutions Deployment Specialist

1 week ago

Makati City, National Capital Region, Philippines Cobden & Carter International Full time
System Installation Consultant

This is a pivotal role that encompasses the successful implementation, training, and handover of our DMS and VAS solutions to new and existing customers. Your primary responsibilities will include internal and external coordination, onsite and remote training, consulting, conflict resolution, and document completion to support our solution offerings.

You will be expected to excel in two core areas: Training and System Installation.

Training Responsibilities:
  • Maintain a positive and professional learning environment for customers.
  • Demonstrate leadership by setting standards and expectations through personal conduct, work ethic, integrity, and character.
  • Able to deliver projects and motivate trainees through effective training in group and individual classroom dynamics.
  • Conduct pre-live training to ensure users can perform their basic job functions before go-live.
  • Post-live advanced training as required.
  • Ensure all standard training processes are adhered to.
  • Ensure all training materials are up-to-date.
  • Ensure all training materials are distributed to users before go-live.
  • Conduct classroom training sessions for customers and/or internal staff as scheduled.
  • Coordinate user training and ensure facilities are available onsite.
  • Perform assigned training/installation tasks as allocated.
  • Ensure all relevant sign-off documentations are obtained.
System Installation Responsibilities:
  • Attend and conduct Pre-Installation meetings as required.
  • Connect and configure hardware if necessary.
  • Load, configure, and set up software as required.
  • Attach and configure peripherals as required.
  • Configure software according to customer requirements and specifications at Pre-Installation meetings and obtain sign-off.
  • Coordinate and ensure all data and samples are received from the customer within the given timeframe.
  • Ensure software is configured and ready for Live Start.
Accountability and Authority:

Quality deployment of projects, strengthening and growing relationships with key stakeholders, properly documenting and acknowledging customer requirements and sign-offs, and proactive internal/external coordination.

Authority extends to Automotive and DMS Process, Technology, and Usability.

Secondary Duties and Responsibilities:
  • Deliver a professional, polite, and timely service to all stakeholders, internal and external.
  • Provide stakeholders with regular updates as required.
  • Elevate or red flag to Team Leader, PMO, or Delivery Manager when projects/tasks risk being breached.
  • Document issues from projects.
  • Document and update User/Install documentation where applicable.
  • Contribute to Pilot Testing where appropriate.
  • Ensure installation manuals are kept up to date.
  • Support functions supporting our customers where Installations work is not available.
  • Other reasonable requests determined by management.
Requirements:
  • Strong background and knowledge in automotive business processes.
  • In-depth knowledge of one or more DMS applications.
  • A background in the automotive industry is highly desirable.
  • Rural, interstate, and overseas travel to customers and offices as required.
  • Sporadic late-night and weekend work as required.
  • Ability to facilitate internal/external trainings as required.
  • Knowledgeable on Automotive Processes and above-average technical skills.
  • Delivery and results-oriented.
  • Motivated to innovate and strive for continual improvement in all areas.
  • Critical thinking skills.
  • Effective time management and structured meetings.
  • Excellent leadership skills.
  • Exceptional attention to detail and sets high standards.
  • Ability to work under pressure and handle multiple projects simultaneously.
  • Decisive and tenacious when delivering projects.
  • Strong Time Management skills to set priorities, resolve issues, and make decisions.
  • Self-initiated, self-motivated with an ability to work under pressure.
  • Ability to build solid relationships at all levels both internally and externally.
  • Strong oral, written, and interpersonal communication skills.
  • Articulate and able to converse with management and customers at all levels.
  • Pragmatic when approaching tasks.
  • Proven ability to meet deadlines and operate within tight timeframes.
  • Demonstrates an enthusiastic, positive CAN DO attitude.
Work Setup:

Shift: 9AM-6PM

Setup: Hybrid

Location: Makati

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