Associate Financial Systems Support
2 weeks ago
We are seeking an Associate Software Support Specialist on our ERP Pro Financials team. This role provides basic-level software support for Tyler clients in the use, functionality, and understanding of our products and databases for issues that are easily solved. The successful candidate will troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service. Responsibilities include prioritizing, analyzing and managing multiple inquiries from a varied group of clients, advancing product knowledge by reviewing new functionality and testing new product issues, advocating for the client and ensuring the software meets their business requirements, and creating or enhancing documentation throughout the support process.
Key Accountabilities:
- Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing excellent customer service
- Prioritize, analyze and manage multiple inquiries from a varied group of clients
- Advance product knowledge by reviewing new functionality and testing new product issues
- Advocate for the client and ensure the software meets their business requirements
- Create or enhance documentation throughout the support process
Working with Us:
Tyler Technologies, Inc. is a leading provider of end-to-end information management solutions and services for local governments. We partner with clients to empower the public sector — cities, counties, schools and other government entities — to become more efficient, more accessible and more responsive to the needs of citizens.
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