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Guest Experience Manager

2 weeks ago

Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time
About Us

Grand Hyatt Manila is a destination within a destination, offering a myriad of exciting experiences and dramatic restaurant concepts. We embrace the #LivingGrand philosophy, bringing moments of more to everything we do.

We are looking for a personable Guest Experience Manager who will assist the Guest Service Manager in ensuring the efficient internal and external communications for both guests and colleagues at all times.

This role involves handling guests and employee inquiries in a courteous and efficient manner, acting proficiently in all aspects of emergency procedures and maintaining professional discretion. You will also supervise the performance of other associates in the department and delegate appropriate duties and responsibilities.