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Guest Experience Expert

2 weeks ago

Manila, National Capital Region, Philippines Shangri-La Group Full time
Opportunity to Join the Shangri-La Team

We are seeking a highly motivated and experienced Service Associate to join our team at the Horizon Club. As a valued member of our staff, you will play a critical role in delivering exceptional guest experiences and contributing to the overall success of our hotel.

Your key responsibilities will include:

  • Enhancing guest relationships and loyalty scores through personalized service and attention to detail.
  • Supporting the smooth operation of the Horizon Club by providing timely and professional assistance to guests.
  • Handling all guest requests efficiently and effectively, ensuring that their needs are met and exceeded.
  • Providing comprehensive guest services, including check-in and check-out procedures, to ensure a seamless experience.
  • Contributing to the creation of memorable hotel experiences for all guests, exceeding their expectations and building loyalty.

To succeed in this role, you must possess strong interpersonal and communication skills, as well as the ability to work collaboratively as part of a team. Fluency in English and local language is essential, and you should be comfortable with challenges and opportunities to grow professionally.