
Strategic Business Development Professional
3 days ago
The primary responsibility of this position is to drive client retention and expansion for a scaling B2B enterprise. The ideal candidate will possess experience in customer success or account management roles, coupled with a proven track record of managing client relationships and driving renewals.
About the PositionKey responsibilities include owning complete customer lifecycle management from onboarding through renewal and expansion, managing a portfolio of key accounts, and ensuring clients achieve their desired outcomes while identifying growth opportunities.
The company provides comprehensive customer data and proven success frameworks to support these efforts. Desired outcomes include a 95%+ client retention rate with consistent account expansion revenue.
Candidates will collaborate with established business owners who value strategic partnerships and long-term growth, working within an integrated revenue team with direct access to senior leadership and clear progression opportunities.
Key Accountabilities- Manage a portfolio of key accounts and identify growth opportunities
- Leverage provided data and success frameworks to drive results
- Collaborate with client teams to ensure achievement of desired outcomes
- Partner with senior leadership and integrated revenue teams to align on strategy and progression
- Excellent spoken and written English
- At least 3 years of experience in customer success or account management roles
- Proven track record of managing client relationships and driving renewals
- Comfortable presenting to business owners and senior stakeholders
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