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Customer Service Ambassador

1 week ago

Pasig, National Capital Region, Philippines Neksjob Full time
Job Overview

Neksjob is a leading organization in the travel industry, seeking a highly skilled and experienced Customer Service Representative to join our team. This role requires strong communication skills and the ability to provide excellent customer service.

About the Role

The ideal candidate will have at least 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role, with in-depth experience using GDS tools like Sabre or Amadeus. They will also possess excellent communication skills, be able to work onsite, and meet our qualification requirements.

Key Responsibilities
  • Respond to incoming calls from customers, answering questions and inquiries
  • Troubleshoot problems and provide information regarding our products or services
  • Handle complaints and resolve issues efficiently
Qualifications
  • At least 18 years old (legal age of employment)
  • At least 1-3 years of experience in a user-facing or back-of-house airline industry or travel agency role
  • In-depth experience using GDS tools like Sabre or Amadeus
  • Average to excellent communication skills
  • Willingness to work onsite
Benefits
  • Competitive salary
  • Exciting performance bonuses and account-specific allowances
  • Career advancement opportunities
  • Promotion within the company
  • Comprehensive healthcare benefits