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IT Network Engineer

1 week ago

Manila, National Capital Region, Philippines Procter & Gamble Philippines Full time

About the Role

We are seeking a highly skilled IT Network Engineer L2 to join our dynamic and growing 24x7 Network Operations Center (NOC) in Manila, Philippines. As an IT Network Engineer L2, you will contribute to the business by protecting the reliability and resiliency of P&G's network infrastructure via Event Management, Incident Management, Change Management, Request Fulfilment, and Continuous Process Improvements.

Key Responsibilities

  • Perform NOC Core Operations via 24x7x365 follow the sun model, focusing on service restoration, client engagements, and proactive service improvements.
  • Participate and at times lead Crisis Team conference calls, able to drive solutions with multiple IT Operations teams.
  • Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
  • Employ production monitoring tools to ensure that all systems are running and available.
  • Ensure effective communication to internal customers and external partners.
  • Create knowledge-based documentation and deliver training to NOC staff and internal customers.
  • Initiate, drive and deliver continuous improvements.
  • Mentor junior engineers for technical and professional advancement, and continuously develop personal and team's technical proficiency and capabilities.

Requirements

  • Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience, with preferred Network certifications (CCNA, CCNP).
  • Knowledge and experience on Routers (BGP, EIGRP, OSPF), Switches (LAN, VLAN, STP, BPDU, SVI, VSS), Wireless (Channels, Frequencies, DCA, EMI, Authentication), DNS, DHCP, IPAM, Firewalls, Load Balancers, VPN, Voice (QoS, UDP), and Network Monitoring Tools.
  • Knowledge and experience on network infrastructure suppliers and service offerings such as Cisco, Viptela, F5 Networks, Juniper, Riverbed, Zscaler, and Avaya.
  • Minimum 3 years experience in IT Service Management and/or IT Operations, standards and compliance including ITIL, PCI, and SOC.
  • Available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage.
  • Strong communications and customer service skills, with ability to work in stressful situations and provide customer-facing support in a professional manner.
  • Strong analytical skills, able to breakdown complex data to find opportunities, recognize problems, draw logical conclusions, and drive continuous improvements.
  • Ability to produce, communicate and present technical information to both technical and non-technical personnel.