Davao Customer Service Representative
2 weeks ago
Customer Support Specialists provide exceptional service to clients by delivering timely and effective solutions to their queries.
Key Responsibilities:- Respond to client inquiries via various communication channels, including phone calls, emails, and live chats.
- Use decision-support tools and resources to resolve customer complaints in a professional and courteous manner.
- Maintain knowledge of client products and services to offer tailored recommendations and promotions.
- Collaborate with cross-functional teams to improve customer satisfaction and business performance.
Skills and Qualifications:
- Bachelor's degree or equivalent work experience in a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients.
- Strong analytical and problem-solving skills, with a focus on finding efficient solutions.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with CRM software and other technology platforms.
Benefits:
- Opportunity to work with a dynamic team and contribute to the company's growth.
- Competitive salary and benefits package.
- Professional development opportunities, including training and mentorship programs.
- Award-winning culture that values diversity, equity, and inclusion.
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