Quality Control Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeAuditor Full time ₱14,400 - ₱16,800

We are seeking a Quality Control Specialist to join our team.

Job Description

This role involves ensuring the accuracy and consistency of client deliverables, operational processes, and internal data by developing and enforcing robust standard operating procedures, executing data quality and remediation programs, conducting internal audits to international standards, and maintaining client feedback mechanisms with integrity.

  • Ensure high accuracy and consistency across audited deliverables, with timely issue identification and communication, measurable reduction in recurring errors over time, adherence to agreed turnaround times, and active contribution to process improvements on a regular basis
  • Develop and publish at least five Standard Operating Procedures (SOPs) annually for key processes, ensuring the Operations team is properly supported to prevent errors and omissions
  • Update and revise published Standard Operating Procedures (SOPs) annually or as needed to ensure they remain relevant and reflect the current processes at Sleek
  • Lead data quality and remediation projects, initiating at least one cross-functional cleanup effort within six months and resolving over 50% of identified issues
  • Ensure 100% of eligible Zendesk tickets have CSAT surveys sent and maintain zero instances of improper 'csat_no' tag usage or unauthorized removal of negative sentiment tags through monthly audits
  • Perform high-quality internal audit within 12 months, adhering to international standards, with clearly defined testing parameters, control evaluations, and documented findings
Required Skills and Qualifications

To succeed in this role, you will need:

  • A minimum of 2 years experience as an auditor
  • Strong analytical skills, attention to detail, and excellent problem-solving abilities
  • Ability to work collaboratively with various stakeholders to achieve optimal understanding of processes and identify pain points
  • Excellent communication and interpersonal skills, with a proven track record of embodying humility, ownership, structured thinking, attention to detail, and collaboration-driven attributes
  • Familiarity with IFRS, Singapore FRS, Singapore Companies Act, Singapore Income Tax Act, and Goods and Services Tax Act
  • Certifications such as CPA, CA, or ACCA are highly desirable but not essential
Benefits

We offer a range of benefits, including:

  • Competitive salary and generous paid time off
  • Flexible working arrangements, including the option to work from home and choose your own hours
  • Ongoing training and professional development opportunities
  • Opportunities for career advancement and growth
Others

Please note that this role requires a strong commitment to quality and customer satisfaction. We are looking for a dedicated individual who is passionate about delivering exceptional results and making a positive impact.

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