SME for Complex Healthcare Operations

4 days ago


Taguig, National Capital Region, Philippines Sutherland Full time

At Sutherland Global Services, we are looking for an experienced professional to join our team as a Technical Expert in Workers Compensation. The ideal candidate will have at least 24 months of experience in managing customer-facing accounts in the healthcare or workers compensation industry.

Key responsibilities of the SME include:

  • Patient Care: Coordinating cases from multiple providers and helping injured patients who may not be able to manage their care on their own.
  • Manage administrative responsibilities: Helping patients with tasks like scheduling transportation, intake, paying medical bills, and arranging translation services (care coordinator activities).
  • Transportation & Language (T&L) - Voice & Back office and work on scheduling, such as transportation of injured workers, physiotherapy, and wheelchair services, as well as communicating with third parties.


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