Data Analyst Position
7 days ago
As a Reports Analyst at Cambridge University Press & Assessment, you will be part of the Customer Service Reporting team. Your primary responsibility will be to develop, generate and analyze reports that provide valuable insights to the Customer Service team. You will focus on presenting complex data in a clear and concise manner, with attention to detail and accuracy.
Key Responsibilities:
- Create tickets in the VoC platform and manage existing VoC reports.
- Stay up-to-date with VoC platform releases and suggest improvements for reports and visuals.
- Build and manage survey campaigns, including new surveys, drivers, question banks, and branding.
- Assign new licenses and distribute them with relevant documentation.
- Develop dashboards in Power BI that compare the voice of the customer, the business, and the process.
- Analyze and interpret correlations between survey data and operational data across Customer Service and platform data.
Requirements:
To succeed as a Reports Analyst, you will need strong numerical and analytical skills, with attention to detail and accuracy. You should have experience in SAP, PowerBI, Zendesk, object-oriented programming and other data analysis programs. Analytical skills that allow for the development of data-driven reports are essential. You should also be able to manage time and prioritize projects to meet deadlines, with the ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts. General knowledge of business operations, objectives, strategies, processes and information flow is also required.
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Senior Data Analyst Position
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Data Analyst Position
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Carbon Data Analyst Position
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Senior Data Analyst Position
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GIS Data Analyst Position
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Corporate Data Analyst
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Financial Data Analyst
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Financial Data Analyst
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Data Analyst
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Manila, National Capital Region, Philippines Mapúa University Full timeMapúa University, a member of Yuchengco Group of Companies (YGC), seeks an exceptional Data Analyst to join its team.About the RoleThe successful candidate will provide high-quality data analysis and reporting to support decision-making, planning, and communication at Mapúa University. This role will be responsible for developing data-driven insights,...