Client Service Operations Expert
2 days ago
Job Description:
Support clients in implementing and using our Machine to Machine offering
Work closely with global sales teams to pursue growth opportunities and adapt products
Partner with internal stakeholders from Commercial, Product Management, and Technology
Communicate directly with clients to understand their requirements
Perform BAU support and remote training
Develop client support expertise and knowledge
Required Skills and Qualifications:
Bachelor's Degree in Computer Science, Computer Engineering, or equivalent
Relevant experience in application support
Excellent customer support skills, both written and oral
Technology-related analytical skills and troubleshooting expertise
Knowledge and/or experience with RESTful APIs (HTTP methods, OData)
Understanding of Commodity markets is a plus
Knowledge of Database, DataLake– Oracle, Databricks, Snowflake is a plus
Benefits:
Well-defined workflows combined with evolving priorities enable you to strike a healthy work-life balance and continuous growth
Directly interact and collaborate with global stakeholders based on your regional assignment
Ability to work in rotational shifts (APAC, EMEA, and US Hours)
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