Client Service Operations Expert

2 days ago


Pasig, National Capital Region, Philippines S&P Global, Inc. Full time

Job Description:

  • Support clients in implementing and using our Machine to Machine offering

  • Work closely with global sales teams to pursue growth opportunities and adapt products

  • Partner with internal stakeholders from Commercial, Product Management, and Technology

  • Communicate directly with clients to understand their requirements

  • Perform BAU support and remote training

  • Develop client support expertise and knowledge

Required Skills and Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, or equivalent

  • Relevant experience in application support

  • Excellent customer support skills, both written and oral

  • Technology-related analytical skills and troubleshooting expertise

  • Knowledge and/or experience with RESTful APIs (HTTP methods, OData)

  • Understanding of Commodity markets is a plus

  • Knowledge of Database, DataLake– Oracle, Databricks, Snowflake is a plus

Benefits:

  • Well-defined workflows combined with evolving priorities enable you to strike a healthy work-life balance and continuous growth

  • Directly interact and collaborate with global stakeholders based on your regional assignment

  • Ability to work in rotational shifts (APAC, EMEA, and US Hours)



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