Service Desk Expert

1 day ago


Cebu City, Central Visayas, Philippines beBeeCustomerCentric Full time $45,000 - $75,000
Job Summary

Provide exceptional end-user service desk support via phone, email, and chat to deliver high-quality customer experiences.

Manage incidents and requests within a ticketing system, perform daily follow-ups with end users, and resolve username and password problems.

Offer multifactor authentication, single sign-on, and VPN support, as well as remote hardware assistance for various devices.

Work in a fast-paced environment requiring strong technical troubleshooting and customer service skills, along with excellent verbal and written communication skills.

This is an exciting opportunity to develop your skillset and contribute to a proven team culture with opportunities for growth.

  • Key Responsibilities:
  • Provide timely and effective service desk support to meet customer needs.
  • Manage tickets efficiently to ensure prompt resolution of incidents and requests.
  • Collaborate with internal teams to deliver comprehensive support services.
  • Develop and maintain expertise in technical systems and software to provide informed support.

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