IT Service Desk Supervisor

7 hours ago

Cebu City, Central Visayas, Philippines Staff4Me Full time
Overview

Staff4Me is looking for an experienced IT Service Desk Supervisor to lead our dedicated team of support professionals. In this role, you will oversee the daily operations of the IT service desk, ensuring that all support requests are handled efficiently and effectively. You will mentor and train team members, enhance service delivery, and continually optimize support processes.

Key Responsibilities
  • Supervise the IT Service Desk team, ensuring high-quality support for all IT incidents and service requests.
  • Monitor service desk performance metrics, identify trends, and implement strategies for improvement.
  • Lead and conduct regular team meetings to update staff on policies, procedures, and new technologies.
  • Provide escalation support for complex technical issues and assist with problem resolution.
  • Develop and maintain documentation for processes, procedures, and knowledge base articles.
  • Coordinate with other IT teams to ensure timely and efficient service delivery.
  • Train, coach, and mentor service desk staff to foster professional growth and development.
  • Engage with stakeholders to gather feedback and continuously improve service quality.
Qualifications
  • Bachelor\'s degree in Information Technology, Computer Science, or a related field.
  • 3+ years of experience in an IT support role, with at least 1 year in a supervisory or leadership position.
  • Strong knowledge of IT service management (ITSM) principles and practices.
  • Outstanding communication and interpersonal skills for interacting with various stakeholders.
  • Proven ability to lead and develop a team while maintaining high service standards.
  • Solid technical knowledge of computer systems, hardware, software, and networking.
  • Relevant IT certifications (e.g., ITIL, CompTIA) are a plus.
Benefits
  • 35,000 basic salary
  • Competitive salary and benefits package.
  • Opportunity for growth and career development.
  • Training and support to enhance technical and customer service skills.
  • Work in a dynamic and multicultural environment.

#J-18808-Ljbffr

  • Service Desk Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $60,000 - $80,000 per year

    We are seeking a highly motivated and experienced Service Desk Lead to oversee and manage our service desk operations. The ideal candidate will ensure timely resolution of client issues, enforce SLA adherence, and lead the service desk team to deliver exceptional customer support.Key Responsibilities·       Lead and manage day-to-day operations of the...

  • Service Desk Administrator

    2 days ago

    Cebu City, Central Visayas, Philippines Agileit IT consultancy Full time $40,000 - $60,000 per year

    Introduction We are looking for dedicated and skilled Service Desk Administrators to provide technical support and ensure smooth operations for our MSP clients. The ideal candidates will be responsible for ticket resolution, client support, and assisting in the maintenance of our service desk systems.Key ResponsibilitiesProvide first and second-level support...

  • Service Desk and Documents Controller

    4 days ago

    Cebu City, Central Visayas, Philippines beBeeCompliance Full time ₱800,000 - ₱1,200,000

    Job Title: Service Desk and Documents Controller Team LeadWe are seeking an experienced Service Desk and Documents Controller to join our team.Key Responsibilities:Manage the lifecycle of documents within the organization, including creation, review, approval, versioning, archiving, and disposal.Coordinate with internal teams to ensure timely and appropriate...

  • IT Service Desk Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines Kuehne & Nagel Full time ₱150,000 - ₱300,000 per year

    Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization's growth....

  • IT Service Desk Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time ₱800,000 - ₱1,200,000 per year

    Experienced Recruiter | 8 Years in Corporate & IT Talent Acquisition Across Diverse IndustriesEmbark on a fulfilling and engaging career. Great salary package & benefits plus a great working environment. Escape the ordinary and start your career journey with us. This is a permanent, full-time role, office-based in Cebu Business Park. About BSA SolutionsWe...

  • IT Service Desk Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time ₱500,000 - ₱1,000,000 per year

    DescriptionEmbark on a fulfilling and engaging career. Great salary package & benefits plus a great working environment. Escape the ordinary and start your career journey with us. Earn generous benefits personalized L&D program. This is a permanent, full-time role, office-based in Cebu Business Park. About BSA SolutionsWe are a talent outsourcing company...

  • Service Desk Agent

    3 weeks ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues,...

  • L3 Service Desk Specialist

    2 days ago

    Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full time $30,000 - $50,000 per year

    About The Role The Service Desk Specialist provides generalized information systems technical support to identify, troubleshoot, and resolve reported user issues and problems. This position is responsible for receiving, evaluating, and coordinating with applicable departments upon initial receipt of a user ticket and monitors progress until the ticket is...

  • Service Desk Agent

    2 days ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time $40,000 - $60,000 per year

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team. As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues,...

  • Service Desk Agent

    2 days ago

    Cebu City, Central Visayas, Philippines With Intelligence Full time ₱400,000 - ₱600,000 per year

    With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent will provide first-level support, troubleshoot issues, and escalate...