Clinical Operations Manager

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeClinical Full time ₱7,000,000 - ₱9,000,000
Job Description

The role of the Care Account Specialist is a critical position that bridges enterprise client expectations with internal clinical standards and operational excellence. As the key clinical operations representative, you will act as the main point of contact for assigned enterprise clients, ensuring exceptional delivery of clinical services across onsite and virtual channels.

This includes managing clinician rosters, transitioning cases, and monitoring quality benchmarks for delivery operations, helpline, care navigation, and counselling teams. Additionally, you will be responsible for localising SOPs for country-specific delivery requirements and coordinating various teams to refine workflows and client-facing experiences.

Main Responsibilities:

  • Client Management & Reporting (30%)
    • Serve as the primary clinical point of contact for assigned enterprise clients.
    • Own the delivery and quality of monthly clinical reports and insights.
    • Track SLAs and proactively address any gaps or risks.
    • Attend client-facing meetings, facilitate escalations, and lead regular reviews.
    • Support solutioning for special projects.
  • Clinical Service Oversight (30%)
    • Ensure clinician rosters are filled and services delivered on time.
    • Manage transitions, escalations, and referrals for high-risk or complex cases.
    • Monitor clinical quality benchmarks.
    • Co-develop and localise SOPs.
    • Coordinate teams to refine workflows and client-facing experiences.
  • Clinician Management & Quality (30%)
    • Be the people manager for assigned clinicians.
    • Monitor session quality, flag performance issues, and provide developmental feedback.
    • Conduct orientation and operational onboarding for new clinicians.
    • Align clinicians with internal clinical policies and SOPs.
    • Provide Clinical Supervision in group and individual settings.
  • Cross-Functional Collaboration & Projects (10%)
    • Collaborate with other teams on improvements to service experience and workflows.
    • Contribute to new program planning and clinical enhancement projects.
    • Engage in cross-country best practice exchange and maintain regional alignment.

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