IT Infrastructure Specialist

3 weeks ago

Manila, National Capital Region, Philippines Novo Recruitment Solutions Pte Ltd Full time

Novo Recruitment Solutions Pte Ltd is a leading recruitment agency seeking an experienced IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing exceptional technical support to our clients and internal staff.

Key Responsibilities:

  • Assume responsibility for resolving problems and service requests in a timely and professional manner.

  • Maintain and expand your knowledge and skills to ensure effective issue resolution.

  • Identify recurring problems or service risks and implement proactive measures to prevent them.

  • Oversee the purchase and billing of IT licenses and equipment to ensure optimal value for the company.

  • Manage the lifecycle of IT assets from acquisition to disposal.

  • Collaborate with fellow team members and clients to share knowledge and best practices.

  • Develop educational content for our self-service portal.

  • Provide assistance with IT systems and infrastructure.

  • Maintain open communication channels with staff members at all levels, including remote teams.

Requirements:

  • Good working knowledge of desktop/laptop and operating system support (Windows/Mac OS).

  • Excellent written and spoken English communication skills.

  • Microsoft Office 365 Suite knowledge, particularly Administration, Teams, Outlook, and SharePoint.

  • Strong customer focus with the ability to identify needs and provide solutions.

  • Hands-on experience with next-gen firewalls (Meraki/Cisco) and IT asset management tools (Desktop Central).

  • Audiot video conferencing support experience.

  • Industry certifications in Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL.

  • Project management skills to run small-scale projects from inception to completion.

Salary Estimate: The estimated salary for this position is around SGD 55,000 - SGD 65,000 per annum, depending on experience.

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