Customer Service Representative

3 weeks ago


Makati City, National Capital Region, Philippines Neksjob Corporation Full time

Neksjob Corporation is a leading company that values its customers and strives to provide exceptional service.

Job Overview

We are seeking an experienced Call Center Agent to join our team in this exciting role. As a Customer Service Representative, you will be the face of our company, interacting with potential customers to answer their inquiries about our products and services.

About the Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service. You will work closely with our sales and marketing teams to understand customer needs and preferences, ensuring that our products and services meet their expectations.

Key Responsibilities

Your key responsibilities will include:

  • Engaging with potential customers via phone, email, or chat to answer their inquiries about our products and services.
  • Assisting customers in opening new accounts and resolving any issues they may encounter.
  • Maintaining accurate records of customer interactions and providing feedback to the sales and marketing teams.
  • Working closely with the sales and marketing teams to develop and implement effective sales strategies.
  • Providing training and support to new staff members.

Requirements

To be successful in this role, you will need:

  • A minimum of 1 year of experience in a call center or customer-facing role.
  • Excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in MS Office and CRM software.

Benefits

We offer a competitive salary of $45,000 - $55,000 per annum, depending on experience, plus a range of benefits including:

  • Ongoing training and development opportunities.
  • A comprehensive employee assistance program.
  • Access to state-of-the-art technology and equipment.
  • A supportive and inclusive work environment.

What We Offer

Neksjob Corporation is committed to providing a supportive and inclusive work environment that encourages collaboration, innovation, and growth. We believe in investing in our employees' development and well-being, and we offer a range of benefits and programs to support your career goals and personal aspirations.



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