Destination Services and Corporate Housing Manager

2 days ago


Mandaluyong City, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary

We are seeking a highly skilled Destination Services and Corporate Housing Specialist to join our team at Gratitude Philippines. The successful candidate will be responsible for managing our vendor program, supporting our MSL team, and collaborating with local P+ teams.

Key Responsibilities
  • Manage CH/DS vendor program for allocated Market Units and support the MSL team as needed.
  • Manage individual vendor contracts and maintain relationships with vendors.
  • Handle escalations with vendors or assignees, as needed, and manage detailed remediations.
  • Manage reporting and maintain the DS tables in the ACE tool.
  • Collaborate with local P+ teams and coordinate Quarterly Business Reviews with Vendors.
  • Continuously identify ways to add value to the overall program, including understanding of costs and considerations for DS/CH services in the market.
  • Monitor Vendor SLAs and lead implementation offerings from Vendors.
  • Conduct ad-hoc check-ins with Vendors and support MU Lead, Designated Location MU Lead, MSLs, and Operations Support with DS+CH expertise when needed.
  • Complete the vendor summary tool and manage overall tool management.
  • Provide strategic thinking and innovation around DS & CH.
Requirements
  • 5-7 years of relevant experience in Destination Services and Corporate Housing.
  • Project Management and Vendor Management skills.
  • Destination Services provider background/experience.
  • Escalations and conflict management skills.
  • Customer service skills and critical and analytical thinking skills.
  • Ability to support travelers (employees up to Executive level).


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