IT Infrastructure Support Specialist

1 week ago


Makati City, National Capital Region, Philippines KMC Solutions Inc Full time

OSS Tech 1 is a crucial role within KMC Solutions Inc, responsible for delivering top-notch technical assistance to end-users and ensuring seamless IT infrastructure support. This individual plays a vital part in facilitating all IT-related issues or requests.

Main Responsibilities:
  • Investigate and diagnose IT incidents with utmost precision
  • Resolve and close service requests promptly, adhering to established help desk procedures and timelines
  • Elevate unresolved incidents/service requests within predetermined timeframes
  • Maintain accurate records of incident/service request details according to help desk protocols
  • Communicate effectively with clients regarding incident progress
  • Ensure tickets are consistently updated until issues are resolved
  • Promote hardware and software maintenance and support
  • Execute IMAC (Install, Move, Add, and Change) tasks efficiently
  • Provide local network support and collaborate with the centralized Network team as needed
  • Demonstrate working knowledge of office automation products and computer peripherals, such as biometric devices, CCTV systems, printers, and scanners
  • Assist the Asset Management Team in inventorying IT assets
  • Effectively deploy and move IT assets
  • Perform additional tasks assigned by the immediate supervisor

KMC Solutions Inc offers an attractive compensation package for this position, with an estimated annual salary ranging from $60,000 to $80,000, depending on location and experience. Benefits include comprehensive health insurance, retirement plans, and opportunities for professional growth and development.

This role requires strong analytical skills, effective communication, and a passion for delivering exceptional customer service. If you're a motivated and detail-oriented individual looking to excel in a dynamic IT environment, we encourage you to explore this opportunity further.



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