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Training and Development Specialist
1 week ago
Job Requirements
To be successful in this role, you will need to have excellent communication skills, a strong foundation in grammar, and exposure to American business culture. You should also have facilitation skills to engage team members and promote effective communication.
Responsibilities:
- Deliver training sessions to ensure that voice agents possess excellent communication skills.
- Collaborate with the team to develop training programs and materials.
- Maintain accurate records of training sessions and progress.
- Work closely with the management team to ensure that all training requirements are met.
Requirements:
- At least 2 years of experience in training voice agents in BPO, preferably in Healthcare Customer Support.
- Excellent communication skills, good grammar foundations, and exposure to American business culture.
- Facilitation skills to engage team members and promote effective communication.
- Average MS Excel and PowerPoint skills to create training materials.
- Ability to start immediately is preferable but not required.
