Business Operations Strategist

1 month ago


San Fernando, Central Luzon, Philippines Neksjob Full time
Job Summary

We are seeking a highly skilled Business Operations Strategist to oversee the daily performance of call center supervisors and their teams. This role involves analyzing and reviewing day-to-day operations, managing budgets, developing teams, and ensuring client satisfaction.

Main Responsibilities:
  • Lead, manage, and develop supervisors through regular interactions and motivation.
  • Foster a culture of teamwork and hospitality within the organization.
  • Maintain high visibility and accessibility to the team via floor presence.
  • Perform supervisor duties as required and take care of administrative tasks.
  • Effectively manage attendance and absenteeism.
  • Recognize and mitigate potential attrition risks.
  • Manage and deliver operational results in accordance with service delivery scorecards.
  • Identify and advance top talent.
  • Drive the selection process for team members.
  • Oversight of the employee lifecycle from start to finish.
  • Implement process improvements by recognizing opportunities and taking action.
About Neksjob

Neksjob is an industry leader in providing innovative solutions to businesses. As a Business Operations Strategist, you will be part of a dynamic team that thrives on collaboration and excellence.

What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, to attract and retain top talent in the field. Our benefits package includes comprehensive health insurance, retirement plans, and opportunities for career growth and development.

This position requires a strong background in business operations, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and results-driven professional looking for a new challenge, please submit your application.



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