Global Online Community Developer

6 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

As a Global Online Community Developer, you will be responsible for leading and growing our B2B customer community on Salesforce Experience Cloud. This role focuses on community engagement, content strategy, user experience, and overall community health to ensure a valuable and dynamic customer experience.

The ideal candidate has a strong background in online community management, hands-on experience with Salesforce Experience Cloud, and a deep understanding of B2B customer engagement in a global setting.

  • Engage with customers and develop content that sparks meaningful discussions.
  • Implement a content strategy that boosts community interaction and drives engagement.
  • Manage user experience by configuring permissions, customizing pages, and improving platform usability within Salesforce Experience Cloud.
  • Support members and create effective onboarding strategies to ensure a seamless experience.
  • Generate insights and reports that inform community growth and engagement strategies.
  • Collaborate with cross-functional teams to align community initiatives with business goals.
  • Develop strategies to expand membership, enhance engagement, and improve retention.
  • Host virtual events, such as AMAs (Ask Me Anything) and discussion sessions, to foster community interaction.
Key Responsibilities
  • Proven experience managing online communities, preferably in a B2B setting.
  • Hands-on experience with Salesforce Experience Cloud (Community Cloud), including customization and administration.
  • Excellent communication skills (written and verbal) in English.
  • Strong ability to engage customers and build relationships.
  • Experience in content creation, moderation, and engagement strategies.
  • Ability to analyze community data and extract actionable insights.
  • Familiarity with CRM, marketing automation, or customer success tools is a plus.
  • Self-motivated and able to work independently while collaborating with cross-functional teams.
  • Passion for technology, customer communities, and engagement.


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