Technical Support and Service Expert
2 days ago
N-able is a global software company that turns IT possibilities into capabilities. Our team supports companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs.
About the JobWe are seeking a Technical Support Engineer to join our dynamic and collaborative team. The successful candidate will have a strong understanding of Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
The ideal candidate will have 2+ years of experience in troubleshooting server, network, email, and endpoint security issues (moderate to highly complex) and be able to type 45-60 words per minute with high degree of accuracy.
Key Responsibilities- Diagnose and resolve technical issues involving Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security and more.
- Deliver a high-quality service and support to N-able partners via phone, email, and/or chat.
- Combine technical knowledge, problem solving skills, and interpersonal skills as well as cross functional collaboration to provide an excellent support experience to our partners.
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