Visionary Business Insight Leader

2 days ago

Cabuyao, Calabarzon, Philippines beBeeInnovation Full time $900,000 - $1,200,000
About the Role

We are seeking an exceptional Senior Business Insight Manager to lead our digital transformation initiatives. This key position will be responsible for driving strategic growth, leveraging AI/ML-driven innovation, and implementing process reengineering & Six Sigma methodologies.

The ideal candidate will have a strong background in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects. A deep understanding of AI platforms, automation technologies, and BPO metrics is essential.

We offer a dynamic work environment that fosters growth, collaboration, and innovation. If you're a strategic thinker with a bias for action and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Define and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.).
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.).
  • Partner with internal data science, product, and engineering teams to develop AI/ML solutions, PoCs, and production-grade deployments.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
Requirements
  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate).
  • Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations.

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