Customer Service Professional

2 weeks ago


Manila, National Capital Region, Philippines beBeeSupport Full time $6,000 - $7,200
Customer Support Job

We are looking for a highly skilled individual to fill the role of Customer Support Specialist.

Key Responsibilities:
  • Manage customer interactions, troubleshoot technical issues and provide exceptional support to clients in utilizing our software platform efficiently.
  • Set up dashboards in test environments and offer constructive feedback to the development team to enhance product performance.
  • Perform quality assurance tasks during downtime to continually improve the product's functionality.
  • Adhere to established escalation protocols, notifying designated managers of critical issues that require attention.
  • Complete comprehensive training consisting of video sessions, mentoring, and role-playing exercises to ensure proficiency in the position.
Ideal Candidate Profile:

We seek candidates with a real estate background, strong communication skills, and experience in technical troubleshooting within a software-as-a-service (SaaS) environment.



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