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  • Duty Manager

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Duty Manager

4 weeks ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time
Job Title: Duty Manager Job Summary: We are seeking a highly skilled Duty Manager to join our team at Marivent Hotels and Resorts Inc. As a key member of our hospitality team, you will be responsible for overseeing the day-to-day operations of our bar, ensuring efficient and smooth service delivery. Key Responsibilities: * Oversee the day-to-day operations of the bar, ensuring efficient and smooth service delivery. * Ensure the bar is stocked adequately with beverages, ingredients, and supplies. * Monitor bar opening and closing procedures and ensure all health and safety protocols are followed. * Supervise and support bar staff, including bartenders, servers, and support staff. * Conduct staff briefings before each shift, outlining service standards and any special instructions. * Assist in staff scheduling, ensuring adequate coverage during peak hours. * Provide on-the-job training, coaching, and performance feedback to staff. * Ensure that all guests receive a high standard of service and have a positive experience. * Resolve any customer complaints or issues in a professional and timely manner. * Monitor the atmosphere and ensure that the environment remains welcoming and conducive to customer enjoyment. * Ensure compliance with local laws and regulations, including alcohol service, health, and safety standards. * Conduct regular inspections to maintain cleanliness and organization in the bar area. * Monitor adherence to responsible alcohol service policies. * Oversee cash handling procedures, including opening and closing cash registers, preparing cash deposits, and reconciling sales. * Assist in managing stock levels, ordering supplies, and maintaining inventory control. * Monitor sales performance and provide input on ways to increase profitability. * Handle emergencies, including customer incidents, equipment failures, or security issues. * Make decisions regarding staffing, service flow, and customer management to maintain operational efficiency. * Prepare daily or weekly reports on sales, customer feedback, and operational issues. * Report any maintenance issues or bar-related concerns to senior management. Requirements: * A Bachelor's degree or equivalent is required. * Previous experience in a supervisory or management role in a bar or hospitality environment. * Strong leadership and team management abilities. * Excellent customer service and conflict resolution skills. * Knowledge of inventory control, cash handling, and stock management. * Familiarity with health and safety regulations in the hospitality industry. * Ability to work in a fast-paced environment and handle high-pressure situations. * Flexibility to work evenings, weekends, and holidays as required. Language: English