Voice Associate Position
4 days ago
Neksjob Philippines is a leading provider of customer support services. We are committed to delivering exceptional experiences to our clients. Our team of professionals works tirelessly to ensure that every customer interaction is positive and memorable.
Job Responsibilities
As a Voice Associate, your key responsibilities will include handling inbound customer calls and emails. You will address customer inquiries, concerns, and service requests while utilizing client-specific tools and software. You will maintain a customer-first approach with professionalism and empathy. You will also ensure accurate and timely resolution of customer issues.
Qualifications and Skills
To excel in this role, you should have a strong educational background, including at least a High School (old curriculum) or Senior High School (new curriculum) graduate. You should also have minimum 6 months of experience in collections. Strong communication and customer service skills are essential for this position. Additionally, you should be willing to work on-site at our Bridgetowne site.
Career Growth Opportunities
We offer career growth opportunities within the company. Our comprehensive training program will equip you with the necessary skills to succeed in this role. You will have the chance to develop your skills and expertise, and we encourage our employees to take on new challenges and responsibilities.
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