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Financial Operations Supervisor

2 weeks ago

Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
Job Description:

As a key member of our finance team, you will be responsible for delivering high-quality financial reports and ensuring that all service level agreements (SLAs) are met. Your primary focus will be on participating in planning and forecasting exercises with onshore and business associates to identify areas for improvement.

You will create financial reports on costs and allocations, perform analysis on various cuts for presentation to management and business groups, and ensure that all SLAs are met, measured and reported to clients on agreed frequency. Additionally, you will act as the first escalation point of contact for all service delivery related matters and conduct team meetings to collect information on people issues and implement actions to address them.

Key qualifications for this role include at least a High School Diploma or equivalent, 3+ years of experience handling collection accounts (AR/AP/B2B/B2C) in a BPO setting, and at least 3+ years supervisory experience.