Finastra Customer Support Specialist
1 week ago
Finastra is seeking a highly skilled Associate Technical Customer Support Engineer to join our team. As a key member of the Customer Support team, you will be responsible for delivering world-class customer experience through prompt issue resolution and excellent communication.
The successful candidate will have a strong analytical mind, excellent written and verbal communication skills, and the ability to work independently as part of a customer-facing team. Additionally, they will have a good knowledge of Incident Management and Ticketing Application tools, basic knowledge of operating systems, and a strong attention to detail.
This role offers an opportunity to collaborate with cross-functional teams to improve product functionality and customer satisfaction, while monitoring and reporting on key performance indicators (KPIs) related to customer support.
We are looking for candidates with a University/Bachelor's Degree in Computer Science, Mathematics, Business IT, or a related major, and a minimum of 1-3 years of customer support experience in IT, fintech, or financial institutions.
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Pasig, National Capital Region, Philippines Finastra Full timeJob DescriptionFinastra is seeking a highly skilled Technical Support Engineer, Customer Support to join our US Payments, Customer Support team. As a key member of our team, you will be responsible for providing exceptional customer support and technical expertise to clients using Finastra payments systems and customer systems.Responsibilities:Provide...
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Product Improvement Specialist
7 days ago
Pasig, National Capital Region, Philippines Finastra Full timeKey ResponsibilitiesThe Product Analyst role involves collaborating with cross-functional teams to develop product solutions that meet customer needs.You will analyze business requirements, develop product solutions, and define system and functional requirements.Analyze business requirements and develop product solutions that meet customer needs.Collaborate...
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Full Stack Engineer Finastra
8 hours ago
Pasig, National Capital Region, Philippines Finastra Full timeFinastra is seeking an experienced software technology specialist to join our team in the development of a single-instance multi-tenant web application.About the RoleThe successful candidate will be responsible for collaborating with developers, product managers, and QA staff to deliver high-quality solutions.3+ years of experience in software development...
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Associate Software Engineer
11 hours ago
Pasig, National Capital Region, Philippines Finastra Full timeFinastra is a leading fintech company that provides software and services to banks and other financial institutions. We are seeking an Associate Technical Engineer to join our team.The role is responsible for handling and resolving client issues in a timely manner. You will use your technical expertise to assist functional consultants as needed and...
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Technical Engineer, Customer Support
2 weeks ago
Pasig, National Capital Region, Philippines Finastra Full timeResponsibilitiesWhat will you contribute?As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating...
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Customer Support and Technical Engineer
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeJob OverviewFinastra is seeking a highly skilled Technical Support Engineer, Customer Support to join our US Payments, Customer Support team. As a key member of our team, you will provide exceptional customer support and technical expertise to clients using Finastra payments systems and customer systems.Key Skills and Qualifications:Minimum of 2 years of...
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Finastra Product Strategist
7 days ago
Pasig, National Capital Region, Philippines Finastra Full timeAbout the RoleFinastra is seeking an experienced Product Analyst to join our team. As a key member of our product management group, you will be responsible for analyzing business requirements and developing product solutions that meet customer needs.The ideal candidate will have a strong understanding of financial systems, excellent analytical skills, and...
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Pasig, National Capital Region, Philippines Finastra Full timeAbout the RoleWe are looking for an experienced Technical Support Engineer, Customer Support to join our US Payments, Customer Support team. As a key member of our team, you will provide exceptional customer support and technical expertise to clients using Finastra payments systems and customer systems.Key Responsibilities:Support customers using Finastra...
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Technical Support Specialist
11 hours ago
Pasig, National Capital Region, Philippines Finastra Full timeAt Finastra, we are committed to delivering a world-class customer experience. As an Associate Technical Engineer, you will be the key interface between our clients and our Universal Banking Customer Support organization.The role is responsible for handling and resolving client issues in a timely manner. You will use your technical expertise to assist...
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Software Engineer
11 hours ago
Pasig, National Capital Region, Philippines Finastra Full timeWe are seeking an Associate Technical Engineer to join our team at Finastra. This role is critical in delivering a world-class customer experience.The successful candidate will be responsible for handling and resolving client issues in a timely manner. You will use your technical expertise to assist functional consultants as needed and participate in testing...
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Customer Support and Technical Services Professional
11 hours ago
Pasig, National Capital Region, Philippines Finastra Full timeWe are seeking a highly skilled Associate Technical Engineer to join our team at Finastra.The role is responsible for handling and resolving client issues in a timely manner. You will use your technical expertise to assist functional consultants as needed and participate in testing beta deliveries or fixes before they are released to customers.About the...
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Customer Success Technical Expert
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeFinastra is seeking a highly skilled Customeer Success Technical Expert to join our team. In this role, you will be responsible for contributing to delivering software and services to ensure a world-class customer experience through prompt issue resolution and excellent communication.You will have a strong analytical mind, excellent written and verbal...
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Payment Technology Support and Engineering
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeRequired Skills and QualificationsWe are looking for an experienced Technical Support Engineer, Customer Support to join our US Payments, Customer Support team. As a key member of our team, you will provide exceptional customer support and technical expertise to clients using Finastra payments systems and customer systems.Requirements:Minimum of 2 years of...
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Midas Practice Leadership Position
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeFinastra's Director of ImplementationAbout the Role:Finastra is seeking a seasoned leader to direct the implementation of our Midas practice. As the Director of Implementation, you will be responsible for overseeing project management activities, managing customer relationships, and leading a team of consultants and project managers.Key...
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Contract Administration Specialist
3 days ago
Pasig, National Capital Region, Philippines Finastra Full timeJob DescriptionThe Contract Administration Specialist will contribute to timely revenue recognition, billing and cash collection by ensuring that the details of customer contracts are accurately entered into our systems.Responsibilities:Read and process signed contracts associated with Closed Won opportunities and capture all required data elements in...
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Product Manager Leader
2 days ago
Pasig, National Capital Region, Philippines Finastra Full timeJob DescriptionThe Product Manager will be responsible for delivering the Product Strategy and Execution for the Application Test Toolkit (ATT). This toolkit is a crucial go-to-market strategy for the Lending Business Unit, enabling clients to independently test Finastra products.This capability supports both current and new clients, thereby expanding...
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Finastra's Director of Implementation
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeSenior Manager of Professional ServicesAbout the Role:We are seeking a seasoned professional to lead our professional services team. As the Senior Manager of Professional Services, you will be responsible for overseeing project management activities, managing customer relationships, and leading a team of consultants and project managers.Key...
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Associate Technical Engineer
2 weeks ago
Pasig, National Capital Region, Philippines Finastra Full timeResponsibilitiesWhat will you contribute?Reporting to the Technical Support Manager, the Associate Technical Engineer is the key interface between Finastra clients on one side and Universal Banking Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The...
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Marketing Operations Analyst
3 weeks ago
Pasig, National Capital Region, Philippines Finastra Full timeResponsibilitiesFinastra: Who are we?Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.Our solutions enable customers to deploy mission critical technology on premises or in the cloud....
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Senior Manager of Professional Services
1 week ago
Pasig, National Capital Region, Philippines Finastra Full timeMidas Practice Leadership PositionAbout the Role:Finastra is seeking an experienced professional to lead our Midas services practice. As the leader of this practice, you will be responsible for driving profitable growth, managing customer relationships, and overseeing project management activities.Key Responsibilities: