Finastra Customer Support Specialist

1 week ago


Pasig, National Capital Region, Philippines Finastra Full time

Finastra is seeking a highly skilled Associate Technical Customer Support Engineer to join our team. As a key member of the Customer Support team, you will be responsible for delivering world-class customer experience through prompt issue resolution and excellent communication.

The successful candidate will have a strong analytical mind, excellent written and verbal communication skills, and the ability to work independently as part of a customer-facing team. Additionally, they will have a good knowledge of Incident Management and Ticketing Application tools, basic knowledge of operating systems, and a strong attention to detail.

This role offers an opportunity to collaborate with cross-functional teams to improve product functionality and customer satisfaction, while monitoring and reporting on key performance indicators (KPIs) related to customer support.

We are looking for candidates with a University/Bachelor's Degree in Computer Science, Mathematics, Business IT, or a related major, and a minimum of 1-3 years of customer support experience in IT, fintech, or financial institutions.



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