Payment Technology Support and Engineering

2 weeks ago


Pasig, National Capital Region, Philippines Finastra Full time
Required Skills and Qualifications

We are looking for an experienced Technical Support Engineer, Customer Support to join our US Payments, Customer Support team. As a key member of our team, you will provide exceptional customer support and technical expertise to clients using Finastra payments systems and customer systems.

Requirements:
  • Minimum of 2 years of experience as Technical Support demonstrating success, and support in a cross-functional team environment.
  • Excellent communication and customer support skills, will be corresponding with senior leadership to successfully solve complex problems exercising judgment based on the analysis of multiple sources of information.
  • Incident Management experience by participating in bridge calls for major incidents, and documenting troubleshooting steps and service restoration details.
  • Payments industry knowledge and expertise working with FedWires, Swift, Nacha and TCH Payments is a plus.
  • Experience in supporting SaaS software.


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