Customer Experience Ambassador

2 days ago

Cavite City, Calabarzon, Philippines beBeeContact Full time ₱1,200,000 - ₱1,400,000
Job Overview

Contact Center Agents are essential to delivering exceptional customer experiences. MCI specializes in business process outsourcing and is seeking talented individuals to support disaster relief efforts.

Key Responsibilities:
  • Assist customers with inquiries and resolve their concerns efficiently.
  • Develop knowledge of common requests and solutions to enhance the customer experience.
  • Utilize effective communication and problem-solving skills to address customer issues.
  • Escalate dissatisfaction to the appropriate channels for prompt resolution.
Requirements:
  • Must be 18 years old or older.
  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills are necessary.
  • Ability to type swiftly and accurately is a must.
  • Brief understanding of Microsoft Office Suite is required.
  • Familiarity with Windows operating systems is a plus.
  • High reliability with regular attendance and punctuality is expected.
  • Aptitude for conflict resolution, problem-solving, and negotiation is essential.
  • Customer service orientation is vital.
  • Ability to multitask, stay focused, and self-manage is necessary.
  • Strong team orientation and customer focus are required.
Work Environment:

This position operates in a professional office setting. The employee will be largely sedentary and may be required to sit or stand for extended periods while using a computer and telephone headset.

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