Project Leadership Opportunity

24 hours ago

Marikina City, National Capital Region, Philippines beBeeLeadership Full time $60,000 - $80,000
Job Description:

This role offers the chance to lead initiatives within a Global Customer Care space.

You will play a crucial role in ensuring project execution, business process improvement, and driving collaboration across teams to deliver meaningful outcomes.

Key Responsibilities:
  • Manage end-to-end execution of Customer Care projects.
  • Capture detailed requirements and translate them into standardized documentation.
  • DMS system knowledge: Familiarity with system integrations, user acceptance testing (UAT), change management, and business process mapping.
  • Presentation skills: Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Resource allocation: Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation.
  • Progress tracking: Monitor project progress using Agile project management tools.
Required Skills & Qualifications:
  • Agile Methodologies: Proven experience with Agile frameworks including SCRUM, Kanban, and Sprint-based delivery.
  • Requirements Gathering: Demonstrated ability to gather, document, and translate business requirements into actionable deliverables.
  • System Knowledge: Familiarity with CRM, WFM, and telephony platforms. Familiarity with Salesforce and Amazon Connect is a plus.
  • Communication & Collaboration: Strong communication and interpersonal skills with the ability to effectively engage diverse teams and executive stakeholders.
  • Organizational Skills: Excellent organizational skills with a high attention to detail and a commitment to delivering high-quality solutions.
Education & Experience:
  • Bachelor's degree in Business, Information Technology, or a related field. A Master's degree is a plus.
  • 5+ years of project management experience preferably within a Customer Care organization.
Working Environment:
  • For remote positions, you must have a dedicated workspace that is free from distractions and ensures privacy.
  • All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.

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