Learning and Development Professional
3 days ago
About TeleTech
We're a global leader in customer experience, providing innovative solutions to help businesses build engaged, pleased, profitable customer experiences. Our award-winning employment experience is all about making customers happy, and we need your expertise to make it happen.
The Role
As a Training Manager - Learning and Development, you'll be the spark that ignites our team's passion for learning. You'll coach and support our training specialists to achieve their goals, evaluating trainers, curriculum, and processes to ensure top-notch results. This role is responsible for multiple LOBs, with a focus on site training lead responsibilities in Bacolod.
Your Key Responsibilities
- Manage daily operations, processes, and reporting to drive business success
- Improve key success metrics associated with training goals
- Deliver exceptional customer service and communication
- Develop, support, and evaluate the team to enhance their skills
- Ensure the team has the necessary tools, systems, and support to perform trainings effectively
Your Qualifications
- 1-year minimum experience managing training or adult learning programs
- 4+ years' experience in training and adult learning
- Nurture an inclusive learning environment
- Coaching, reporting, and analysis skills
- Customer and employee-focused mindset
- Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg
- Call center experience
About Working at TeleTech
We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We value diversity and strive to create an inclusive workplace where everyone feels valued, belonging, and comfortable being themselves.
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