Customer Service Representative Travel Industry

1 week ago


Pasay, National Capital Region, Philippines Gratitude Philippines Full time
Job Summary

We are seeking a highly skilled Customer Service Advisor Travel Account to join our team at Gratitude Philippines. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to our customers via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work closely with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed customer satisfaction targets and key performance indicators
Requirements
  • At least 1 year of experience in a BPO environment, preferably in a voice-related role
  • At least 6 months of experience in a travel campaign
  • High School or equivalent education
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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