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Channel Manager Liaison

3 weeks ago

Pasig, National Capital Region, Philippines G2 Travel Full time

We are seeking a highly motivated and experienced Hotel API Executive to join our team at G2 Travel, a leading wholesale tour operator.

The successful candidate will be responsible for ensuring optimal connectivity with hotel suppliers and Channel Managers, as well as providing support to Destination Managers and external hotel partners with connectivity related queries and Channel Manager mapping.

The role involves:

  • Ensuring optimal connectivity with supply partners (Channel Managers/Hotels)
  • Provides support to the Channel managers and hotel partners through the development process (initial connection and certification)
  • To facilitate the mapping for hotels where necessary
  • Shares connectivity knowledge internally (e.g. with DMs)
  • To resolve connectivity related queries/cases coming from external partners but also from internal partners
  • Proactively promotes technical set up best practices and ways of working, ensures the internal knowledge base is accurate and up to date

Requirements:

  • Excellent written and verbal communication skills in English;
  • Experience with connectivity partners, knowledge of Channel Managers/Hotel practices (desirable);
  • Previous API knowledge (desirable);
  • Good working knowledge of Microsoft Office and Internet technologies;
  • Strong oral and written communication skills;
  • Excellent organizational skills with great attention to details;
  • Ability to develop effective solutions to difficult problems or situations;
  • Ability to consistently provide excellent customer service;