
Deal Execution Specialist
7 days ago
The primary responsibility of this role is to guarantee seamless execution of closed deals across internal systems, ensuring accurate and efficient customer onboarding and revenue recognition.
Key Responsibilities- Assist new customers with deploying 8x8 CPaaS Solutions.
- Customize and integrate CPaaS products into customer applications and workflows.
- Provide support for API integrations, ensuring smooth implementation and resolving technical challenges.
- Offer technical guidance on best practices and collaborate with internal teams for complex issue resolution.
- Review signed contracts to ensure accuracy, completeness, and compliance with policies.
- Validate pricing, terms, and product configurations before order entry.
- Manage approvals or escalations for non-standard terms as needed.
- Enter and manage orders and costing uploads in internal systems.
- Maintain data integrity across quoting, CRM, billing, and provisioning platforms.
- Partner with Finance to ensure deals align with revenue recognition rules.
- Ensure all necessary deal documentation is available and accessible to downstream teams.
- Act as the main point of contact for internal stakeholders on post-sales deal questions.
- Identify inefficiencies in the post-sales workflow and propose automation or process improvements.
- Contribute to standard operating procedures, playbooks, and training for deal operations.
- Track and monitor deal cycle KPIs such as order processing time, error rates, and backlog.
- Assist with product launches and pricing changes to ensure operational readiness.
- Provide feedback to Product, Sales Ops, and Finance on recurring deal execution challenges.
- Support compliance audits and internal reporting requirements.
This position requires experience in Deal Operations, Order Management, Revenue Operations, or a related post-sales function. Proficiency with JIRA/Zendesk and order management/billing systems is also required. Strong analytical and problem-solving skills are essential for success in this role.
Requirements- Experience in Deal Operations, Order Management, Revenue Operations, or a related post-sales function.
- Proficiency with JIRA/Zendesk and order management/billing systems.
- Strong analytical and problem-solving skills.
- Understanding of SaaS/usage-based billing and revenue recognition principles.
We value our employees and strive to create a work environment that promotes collaboration, innovation, and growth. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
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