Voice Solutions Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeTechnical Full time ₱7,200 - ₱8,400
Job Overview

We are seeking a skilled Voice Technical Support Professional to join our team in a fractional capacity.

  • Handle inbound and outbound calls to assist customers with technical issues and product inquiries.
  • Conduct live product demonstrations to showcase features and functionality.
  • Provide tech support and troubleshooting assistance with a focus on excellent customer service.
  • Utilize CRM systems to manage customer interactions and maintain accurate records.
  • Manage multiple client engagements, offering tailored solutions and support.
  • Maintain clear and concise documentation of interactions and resolutions.
  • Work collaboratively with internal teams to escalate complex issues when necessary.

Key Responsibilities:

  • Tech Support: Handle customer inquiries via phone or email, troubleshoot and resolve technical issues.
  • Product Demonstrations: Conduct live product demos to showcase features and functionality.
  • Customer Service: Provide exceptional customer service, ensuring high levels of satisfaction.
  • Crm Systems: Utilize CRM systems to manage customer interactions and maintain accurate records.
  • Client Engagement: Manage multiple client engagements, offering tailored solutions and support.

Qualifications and Skills:

  • Experience in technical support, customer service, or a related field.
  • Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
  • Prior experience in a startup or fast-paced environment is highly preferred.
  • Excellent verbal communication skills and phone etiquette.
  • Ability to multitask and prioritize effectively across multiple client accounts.
  • Experience with CRM systems and support ticketing tools.

Position Details:

  • Shared resource: Supporting up to 4 clients.
  • Remote role: Requires a 100mbps (download & upload speed) internet connection and a professional work setup.

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