Digital Voice Specialist

3 days ago

Iloilo City, Western Visayas, Philippines beBeeConsumerEngagement Full time ₱814,200 - ₱1,213,000
Job Description

The Hershey Company is seeking a voice for its consumers across digital formats. The role will execute the day-to-day tone of voice for multiple Hershey brands in response to consumer comments/inquiries received via email through our Contact Us site.

Key Responsibilities
  • Written Consumer Engagement: Respond promptly to consumer product/company concerns and inquiries, following SLAs and pre-defined best practices for consumer engagement.
  • Consumer Relations Operations Support: Assist the Global Consumer Relations Team with ad-hoc assignments to support other traditional consumer engagement operational requirements.
Required Skills and Qualifications

To be successful in this role, you will need:

  • BA/BS in Communications, PR, English, Marketing or related field.
  • Excellent writing, editing, and communication skills.
  • Experience engaging with consumers.
  • Ability to adapt and differentiate between various brand voices/tones/personalities.
  • Independent self-starter.
  • Ability to prioritize work.
  • Detail-oriented.
  • Great team player and communicator.
Benefits

This role offers the opportunity to work in a dynamic and fast-paced environment with a strong interest in the consumer experience and desire to champion our consumers.

Employment Details
  • Seniority level: Entry level.
  • Employment type: Full-time.
  • Job function: Other.
  • Industries: Manufacturing.

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