Technical Customer Solutions Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeSupport Full time ₱50,000 - ₱100,000
Job Overview

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and innovation, MCI has established itself as a trusted partner in the industry.

The Technical Support Representative role involves providing technical assistance and troubleshooting support for various clients across industries. This includes responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Key Responsibilities
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Candidate Qualifications

Candidates must possess strong communication skills, be highly motivated, and have prior call center experience. Additionally, they should have a high school diploma or equivalent, typing speed of 20+ WPM, and basic proficiency in Microsoft Office.

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