Customer Service Representative

4 days ago


Cebu City, Central Visayas, Philippines Lexie Staffing Full time

Job Title: Customer Service Representative


About the Role:


We are seeking highly skilled and motivated Customer Service Representatives to join our team at Lexie Staffing. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.


About the Company:


Lexie Staffing is a leading provider of staffing solutions, dedicated to connecting talented individuals with top companies in various industries. Our mission is to provide excellent service, foster long-term relationships, and drive business growth.


Key Responsibilities:



  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and up-to-date information about products and services
  • Work collaboratively with internal teams to achieve sales targets and improve customer satisfaction
  • Analyze customer feedback and make recommendations for process improvements
  • Meet or exceed performance metrics, including first call resolution (FCR) and average handle time (AHT)

Requirements:



  • Bachelor's degree in any field or equivalent experience
  • At least 2 years of customer-facing experience, preferably in a BPO environment
  • Excellent verbal and written communication skills
  • Able to work in a fast-paced environment with multiple priorities
  • Flexibility to work onsite arrangement

Salary Package:


Our salary package includes a competitive base pay, plus additional benefits such as corporate travel opportunities and career development programs. Based on industry standards and location, we estimate an average annual salary of $21,500, which translates to approximately $15 per hour.


Benefits:



  • Competitive salary package
  • Corporate travel opportunities
  • Career development programs
  • Flexible working arrangements
  • Ongoing training and support

How to Apply:


Apply now to join our team at Lexie Staffing. With a focus on innovation, collaboration, and customer satisfaction, we offer a dynamic and supportive work environment that fosters personal and professional growth. Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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