Speech Analytics Specialist

1 day ago


Manila, National Capital Region, Philippines Neksjob Corporation Full time
Job Title: Speech Analytics Specialist

Neksjob Corporation is seeking a skilled Speech Analytics Specialist to join our team. As a key member of our organization, you will be responsible for implementing and maintaining speech analytics software, developing and managing speech analytics models, and ensuring the integrity and quality of data within the system.

Key Responsibilities:
  • Speech Analytics Implementation & Maintenance: Configure and maintain speech analytics software to ensure optimal performance and accuracy.
  • Data Analysis & Insight Generation: Analyze large volumes of call data to identify trends, patterns, and insights, and generate reports and dashboards to communicate findings to stakeholders.
  • Cross-Functional Collaboration: Work closely with Service Delivery, Quality, and Training teams to understand their needs and provide tailored analytics solutions.
  • Continuous Improvement: Monitor and refine speech analytics processes and models to enhance accuracy and relevance.
  • Training & Support: Train team members and stakeholders on how to use speech analytics tools and interpret the results.

Requirements:

  • Minimum of 3 years of experience in speech analytics, speech data analysis, or a related field.
  • Experience with natural language processing (NLP) and experience on at least one speech analytics platform (e.g., Genesys, Verint, NICE, CallMiner).
  • Experience in the Customer Service / Customer Care industry.
  • Bachelor's degree in any discipline.


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