Dynamic Customer Solutions Expert

24 hours ago

Cebu City, Central Visayas, Philippines beBeeSolution Full time $60,000 - $90,000

Job Title: Solutions Consultant

Job Description

The Solutions Consultant plays a vital role in understanding customer needs and mapping them to our software, services, and consulting offerings. This position involves working with various stakeholders, including C-level decision-makers.

Key Responsibilities:
  • Collaborate with Sales Account Executives to provide technical and consulting expertise regarding our solutions:
    • Manage assigned prospects/customers to help progress sales opportunities.
    • Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
    • Ensure Sales Account Executives are being supported properly.
    • Your role as a Solutions Consultant is to act as a link between the customer's needs and potential solution value. Due to the technical complexity of our offering, this role is imperative to the success of sales opportunities.
    • You will develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle-level management.
Requirements

To excel in this role, you will need to possess the following skills and qualifications:

  • Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
  • Strong time-management and organization skills.
  • Ability to multitask and manage multiple streams of work simultaneously.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively with internal stakeholders.
  • Analytical ability (analyzing and reporting skills).
  • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
  • Proven record of meeting/exceeding established goals.
  • Ability to communicate and present to management as required.
  • At least 3 years previous business experience in one or more of the following areas:
  • Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
  • Consulting experience in a software environment.
  • International experience in Solutions Engineering or consulting experience is a plus.
  • Enterprise software or contact center industry experience a plus.
Benefits

Join a successful technology frontrunner within the contact center industry and enjoy a positive track record of product innovation and market leadership. Work with talented colleagues who will help you increase your knowledge and experience in the industry.

About the Role

This role involves seeking to understand customer requirements through consultative discovery efforts. You will use a service design methodology to uncover gaps in the customer experience (CX) and work with the customer to co-create solutions to bridge the CX gaps. You will bring a unique perspective in matching our solutions to customer requirements and be effective at handling objections and demonstrating value.

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