Customer Service Representative
2 months ago
Job Title: Customer Service Agent
Job Summary: We are seeking a highly skilled Customer Service Agent to join our team at Australian Outsource Desk Inc. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and working collaboratively with our team to achieve our goals.
Key Responsibilities:
- Provide excellent customer service to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Work collaboratively with our team to achieve our goals and objectives
- Develop and maintain a thorough knowledge of our products and services
- Meet or exceed performance metrics and targets
Requirements:
- At least 1 year of experience in a customer service role
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Ability to handle difficult situations with professionalism and patience
- Proficient in Microsoft Office Suite (Word, Excel)
- Strong organizational and time management skills
- Customer-focused attitude with a passion for helping customers
- Ability to work independently as well as part of a team
What We Offer:
- A competitive salary of Php20,000.00 - Php22,000.00 per month
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A comprehensive benefits package
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