Card Dispute Investigator

7 days ago


Manila, National Capital Region, Philippines Brightwell Full time
Key Responsibilities
  • Perform initial triage of disputes, verifying they meet dispute criteria under Reg E, and network rules before initiating the resolution process
  • Conduct a preliminary investigation and take initial steps, such as gathering documentation and confirming transaction details, before escalating to the third-party dispute team
  • Interact with merchants when applicable to resolve disputes directly, reducing resolution time and preventing unnecessary chargebacks


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