Customer Service Representative for Telco Contract Management

7 days ago


Ayala Alabang, National Capital Region, Philippines Neksjob Full time

Neksjob is a leading provider of innovative solutions in the telecommunications industry.

Job Description

We are seeking an experienced Customer Service Representative to join our team in managing customer contracts for our telco services. This role will involve receiving and resolving customer inquiries, complaints, and concerns regarding their current contracts, tariffs, and plans.

As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring that customers' needs are met, and delivering tailored solutions that meet both customer and business requirements.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues related to contract management, tariff changes, cancellations, upgrades, and returns.
  • Assess customer needs and provide personalized solutions that meet their requirements.
  • Collaborate with internal teams to ensure seamless customer experiences.
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Proven experience in customer service or sales.
  • A strong understanding of telco services and contract management.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits

Neksjob offers a competitive salary and benefits package, including:

  • A base salary of $60,000 per annum, depending on location and experience.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team environment.


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